Legal

Refund Policy

Last updated · 28 September 2026

We want you to be happy paying for BipPass. If it isn't right for your team, you can get your money back — this page explains how.

Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders, handles billing and customer service inquiries about payments, and issues refunds.

14-day refund guarantee

You can request a full refund within 14 days of any payment — your first subscription payment, a renewal, or a seat or plan upgrade. No questions asked.

Every new workspace also starts with a free 14-day trial of the Professional plan, and no payment is taken during the trial.

Cancelling a subscription

You can cancel at any time from the Billing page of your workspace. Cancelling stops the next renewal; your workspace keeps its paid features until the end of the period you've already paid for, then moves to the Free plan.

After 14 days

Payments older than 14 days are generally not refundable, except where the law requires otherwise. If you were charged in error, or the service was unavailable for a significant part of your billing period, contact us and we'll make it right.

How to request a refund

Email support@bippass.com with your workspace name and the email address on the receipt, or
Use the link in your Paddle receipt email, or visit paddle.net to find your order.

Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.